Frequently Asked Questions

Flowork is an AI-powered managed freelance platform. Simply describe your project to our AI, and we handle everything - from finding vetted freelancers to managing the entire project until delivery. You relax, we handle the rest.

We're NOT a marketplace. We're a fully managed service. You don't browse, bid, or manage freelancers. We curate top 10% talent, manage the entire project via LINE, and guarantee delivery. Plus, freelancers pay 0% commission, attracting the best talent.

Design (logos, websites, UI/UX), Development (websites, apps, systems), Content (writing, translation, video), and Marketing (campaigns, social media, SEO). Projects typically range from ฿5,000 to ฿100,000.

Our platform and project management services are available in Thai and English. Freelancers may offer additional languages.

1. Chat with our AI about your project (5-10 minutes)
2. Receive your free professional brief
3. Get 4 freelancer options within 24 hours
4. Choose your freelancer and pay 50% deposit
5. Your PM manages everything via LINE
6. Pay remaining 50% upon delivery

Within 24 hours of confirming your brief, we'll present 4 curated options - 2 within your budget and 2 premium alternatives.

We can provide alternative options once. If you're still not satisfied, you can cancel without any charges (if you haven't confirmed a freelancer yet).

We accept only the top 10% of applicants based on portfolio quality, experience, peer reviews, and successful test projects. All freelancers are vetted before joining our platform.

We guarantee your project will be completed and delivered as per the agreed brief. If a freelancer cannot complete it, we'll assign a replacement at no extra cost. Note: We guarantee delivery, not subjective satisfaction.

We immediately assign a qualified replacement at no additional cost. There may be a 3-7 day adjustment to the timeline. We handle all the stress - you'll be updated via LINE.

• 50% deposit upon freelancer selection
• 50% balance upon delivery approval
• We accept bank transfer, credit card, and PromptPay
• Prices include all platform fees and project management

All communication goes through your dedicated PM via LINE. This ensures professional project management, quality control, and protects both parties.

Reasonable revisions are included based on the original brief. Your PM will coordinate all revision requests. Major scope changes may require additional payment.

Absolutely! You can request the same freelancer for future projects through our platform.

Apply through our website with your portfolio. We review applications within 48 hours. If accepted, you'll be matched with relevant projects immediately.

Yes! You keep 100% of your quoted rate. We make money from the client side, not from your earnings.

We match you with relevant projects based on your skills and rates. No bidding or proposals needed. When matched, you'll receive project details to accept or decline.

Within 7 business days of completing each milestone. We guarantee your payment even if there are client-side delays.

Your PM handles all client communication. You focus on the work. If issues arise, we mediate and protect your interests.

Yes, you can decline projects that don't fit your schedule or expertise. We just ask for a quick response so we can find alternatives.

You retain the right to showcase completed work in your portfolio unless covered by an NDA. All IP transfers to client upon final payment.

For clients: Your project cost includes freelancer fees plus our management service (typically 15-25% markup). No hidden fees. For freelancers: FREE - 0% commission, no fees ever.

Prices are set based on freelancer rates and project scope. We ensure fair pricing for everyone. Focus is on value, not negotiation.

Bank transfer, credit/debit cards, PromptPay. For large projects, we can arrange payment terms.

Yes, see our refund policy. Key points: full refund before freelancer selection, delivery guarantee, and pro-rated refunds for partial work.

A dedicated Flowork project manager fluent in your preferred language (Thai or English) who specializes in your project type.

Primarily through LINE for real-time updates. Email for formal documentation. All communication is during business hours with response within 2-4 hours.

Contact support@flowork.one and we'll assign a new PM within 24 hours.

• Small projects (logos, articles): 3-7 days
• Medium projects (websites, campaigns): 2-4 weeks
• Large projects (systems, full branding): 4-8 weeks

No. Everything works through your web browser and LINE app.

Yes. We use bank-level encryption, secure servers, and never share your data with third parties. See our Privacy Policy for details.

We can arrange NDAs for sensitive projects. All freelancers agree to confidentiality terms by default.

Yes! The brief is yours to use anywhere. We hope you'll choose us, but there's no obligation.

Email: support@flowork.one
LINE: @flowork-support
Response within 24 hours (usually faster)

Platform: 24/7
PM support: Monday-Friday 9:00-18:00 (Bangkok time)
Weekend support for urgent issues only

Email complaints@flowork.one or message your PM directly. Senior management reviews all complaints within 48 hours.

We guarantee delivery according to the agreed brief. For quality concerns, we work with you and the freelancer to resolve issues fairly.

฿5,000

No limit, but projects over ฿100,000 get special handling

Yes, with 30-50% rush fee

Yes, we serve all of Southeast Asia

Yes, with dedicated account management

Contact enterprise@flowork.one