Website Policies

BETA SERVICE DISCLAIMER

This is a BETA version of Flowork provided “as-is” for testing purposes. By using Flowork Beta:

  • You acknowledge the service is not final and may contain bugs
  • Features, pricing, and policies may change without notice
  • We may reset or delete data with 7 days notice
  • Support is provided on a best-effort basis
  • We are not liable for any losses during beta period
  • Service may be discontinued at any time

Beta Period: August 2025

1. Terms of Service

Account Terms

  • Must be 18+ years old or legal business entity
  • One account per person/business
  • Accurate information required
  • Responsible for account security

Platform Usage

  • Flowork is a managed service platform, not a marketplace
  • We facilitate and manage projects between clients and freelancers
  • AI-generated briefs are provided as-is for assistance purposes
  • Users must not misuse platform for illegal activities

Service Scope

  • We guarantee project delivery as per approved brief
  • We do NOT guarantee subjective satisfaction
  • If freelancer cannot complete, we assign replacement at no extra cost
  • All project communication should go through designated PM

Payment Terms

  • Clients pay 50% upfront, 50% on delivery
  • Prices include platform fee and project management
  • Freelancers receive 100% of their quoted rate
  • Payments processed within 7 business days of milestone completion

2. Privacy Policy

Information We Collect

  • Account information (name, email, phone, company)
  • Project details and briefs
  • Communication through platform
  • Payment information (processed securely via third-party)
  • Usage data and analytics

How We Use Information

  • To provide and improve our services
  • Match clients with suitable freelancers
  • Process payments and manage projects
  • Send service updates and marketing (with consent)
  • Comply with legal obligations

Information Sharing

  • With freelancers/clients (only project-relevant information)
  • Payment processors for transactions
  • Service providers (hosting, analytics)
  • Legal compliance when required
  • Never sold to third parties

Data Security

  • Industry-standard encryption
  • Secure servers and regular backups
  • Limited access on need-to-know basis
  • Regular security audits

Your Rights

  • Access your personal data
  • Request corrections or deletion
  • Opt-out of marketing communications
  • Data portability upon request

3. Refund & Cancellation Policy

For Clients

Before Project Starts:

  • No payment required until you select and confirm a freelancer
  • You can cancel anytime before confirming your freelancer selection
  • 100% refund if we cannot provide suitable freelancer options within 72 hours of your brief submission

After Project Confirmation:

  • Project begins only after you confirm freelancer selection and pay 50% deposit
  • 50% deposit non-refundable once freelancer begins work
  • Exceptions for documented non-performance
  • Partial refunds for partially completed work

Guaranteed Delivery:

  • If freelancer abandons project, we assign a replacement at no additional cost
  • Timeline may be adjusted due to transition to new freelancer
  • We'll provide revised delivery schedule within 48 hours of reassignment
  • Full refund of remaining balance if we cannot find replacement within 7 days
  • Partial refund of deposit if you choose to cancel instead of accepting replacement

Important Notes:

  • “Suitable freelancer” means we present at least 2 options matching your requirements
  • Delivery dates may be extended by 3-7 business days when replacing freelancers
  • We'll keep you updated via LINE throughout any transitions

For Freelancers

Project Cancellation:

  • If client cancels after work begins, freelancer paid for completed milestones
  • Kill fee of 25% for sudden client cancellation
  • Full payment if client-side delays exceed 30 days

4. Content & Intellectual Property

Ownership

  • Clients own all rights to delivered work upon final payment
  • Freelancers may showcase work in portfolio (unless NDA)
  • Flowork may use anonymized success stories for marketing

AI-Generated Content

  • Brief templates generated by AI are free to use
  • No warranty on AI-generated suggestions
  • Users responsible for reviewing and editing AI output

Prohibited Content

  • Illegal or harmful content
  • Copyright infringement
  • Hate speech or discrimination
  • Adult content without prior approval
  • Misleading or fraudulent material

5. Code of Conduct

All Users Must:

  • Communicate professionally and respectfully
  • Provide honest and accurate information
  • Meet agreed deadlines and commitments
  • Respect intellectual property rights
  • Report any issues to platform immediately

Prohibited Behavior:

  • Circumventing platform for direct deals
  • Harassment or discrimination
  • Sharing confidential information
  • Creating multiple accounts
  • Using platform for spam or solicitation

6. Dispute Resolution

Our Process:

  • First attempt: PM mediates between parties
  • Escalation: Senior management review
  • Evidence-based decision within 5 business days
  • Platform decision is final for amounts under ฿50,000

For Major Disputes:

  • Arbitration for amounts over ฿50,000
  • Governed by Thai law
  • Bangkok jurisdiction
  • Each party bears own legal costs

7. Platform Changes & Communication

We Reserve Right To:

  • Update policies with 30 days notice
  • Modify features and services
  • Adjust pricing with 60 days notice
  • Suspend accounts violating terms

Communication:

  • Primary contact via registered email
  • LINE for project-related updates
  • Policy updates posted on website
  • Service announcements via dashboard

8. Limitation of Liability

  • Platform liability limited to project fee paid
  • Not responsible for indirect or consequential damages
  • Not liable for work quality beyond delivery guarantee
  • Force majeure provisions apply